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FAQs

Q?What are the gate hours?
A.

Open 24 hours 7 days a week.

Q?What are the office hours?
A.

10am to 5pm. Mon to Friday

Q?Do you offer Climate Control?
A.

You bet we do! If you are interested and wish to inquire on sizes and rates please contact us.

Q?What happens if I lose the key to my storage unit?
A.

You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.

Q?Can I get a refund?
A.

It is a policy that our self-storage facility does not prorate rental payments for any partial months.

Q?How do I get my deposit back when I move out?
A.

Great question! If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.

Q?What if I or one of my guests damages my unit or another building or fixture on the property?
A.

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof. Sorry, we can’t change the rules.

Q?May I allow people to “tailgate” through the gate?
A.

Silly question, we know…but please do not “tailgate” or allow anyone else to do so. If there are other vehicles in your party, please enter the access code for the gate separately for each one with you entering last. Please note that management is not responsible if all posted safety signs and procedures are not followed.

Q?Can I share access to the space with my family and coworkers?
A.

Of course you can! You decide who may have access to your storage unit. We just kindly ask that the facility manager be aware of anyone who has permission to use your gate code. Security is a top priority and we ask you to do your part.

Q?May I allow friends or relatives to access my unit?
A.

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. Please just do not leave them unattended, we don’t want them to get lost. We request (actually beg) you to not give your access code to anyone that is not on your rental agreement.

Q?Is there a long-term lease?
A.

No, we don’t believe in make a renter committing to our business by signing lease contracts. Our terms are month to month to make it more friendly and easier to rent. Plus we’re confident in our facility and services!

Q?When is my rental fee due?
A.

Your rent is due on the first day of the month and will cover that entire month. If payment is received after the 7th of the month, we add a late fee of $15 and gate access will be denied. We never want to assess a late fee and prevent access, but we have to keep the lights on for all of the renters.

Q?Will I receive a monthly “bill”?
A.

We do not send a monthly bill to keep our green foot moving forward. We will send you a notice every month via the email address that is provided. If you prefer to have an actual paper bill mailed to you, we are more than happy to accommodate that request, but unfortunately there will be an additional charge. We just really love mother nature!

Q?What forms of payment do you accept?
A.

We accept all types of payment! You can pay by cash, check, and major credit cards! We can also set up a monthly ACH draft directly from your bank account if you provide us with a voided check. We like to make it easy for you to pay the way you want. You can either mail in your payment (that cost postage), deliver it in person (that uses gas), or give us your credit card number via telephone (mother nature will thank you!). We also provide the ability for you to pay online from anywhere you are (mother nature will thank you for this too!).

Q?What may I store?
A.

State law determines what may be stored, not us, but we recommend common sense when storing. You alone control access to your storage space therefore never store firearms, illicit drugs or drug paraphernalia, perishables, liquids, explosives, flammable liquids and fuels, laundered money, toxic materials, or other items that need a controlled environment. Occupying the unit as living quarters is not just frowned upon, it is strictly prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed, tolerated, acceptable and prohibited…If you are thinking of storing animals with us, think again! As we said, we love mother nature!

Q?How tall / wide are your doors?
A.

Door sizes vary by unit size, of course, and range from 3’8” to 9’ wide. Our doors roll-up to make it easy to operate and no they will not fall down on your head, they coil up to prevent that. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.

Q?Do I need to provide my own lock?
A.

We get this question a lot. We offer incredible security for all of our renters, plus we inspect all the locks daily, but we do not provide locks to each renter. We do however, offer locks for sale as a convenience. This way you do not have to run out to a store and use more gas. We know, another mother nature reference, what can we say?
 
The lock rules:
– Only one lock is allowed per door latch
– Keep your unit locked at all times
– When you move out you must remove your lock

Q?Are surveillance cameras monitored?
A.

Our top of the line cameras are recording video 24 hours a day, but they are not constantly monitored. We would like to point out that our cameras do record with great quality, so the police will be able to use the recorded footage if needed. Please note that management is not responsible for immediately responding to help if required, that’s the police departments area.